How We Work · Bad Wörishofen
Precise software, steady support, measured work daily. A software project works best when both sides know what happens next — from first inquiry and scoping through development, testing, launch, and ongoing support.
Written for business clients in Germany planning a custom build, an ERP or CRM implementation, or an IT support contract. You will see what we ask for, what you receive at each stage, and where your input matters most.
The queue on the plate
Custom software, ERP and CRM work, and support each follow the same measured order. The ticket you start with decides the pace of the others.
Scoping separates a first release from later enhancements. We map users, processes, data sources and integrations before code begins, so the first release covers the work people do every day — not a wish list.
ERP, CRM & AutomationRequests are logged, prioritised and reviewed. That record shows recurring issues and improvements delivered, month by month.
Monday to Friday, 9:00 AM – 6:00 PM
IT Support & Managed Services
Built in stages that can be tested independently — data model, user interface, and interface to ERP or CRM.
Software DevelopmentBefore development begins
The process starts with an inquiry through the contact page or by email to [email protected]. We review the problem, the current tools, the number of users, and any deadline you mention. A reply follows with either a scoping call or a clear explanation of why the request does not fit our services. That early filter saves time on both sides.
Include enough detail for a first judgment: the process that hurts, the tools in use now, and the outcome you want to see. A short, honest first message gets a useful answer faster than a long feature list.
Start with an inquiry
Scoping turns an inquiry into a written plan. We discuss users, processes, data sources, integrations, and review responsibilities, then produce a scope with phases, deliverables, and effort estimates. The plan separates a first release from later enhancements and lists open questions with owners.
Project scoping in Germany often includes data handling and security questions, and we cover those during this stage. You approve the plan before development begins, and changes after approval follow a documented process — so a new idea is estimated and scheduled, not inserted silently.
Each stage is reviewed in writing. A review that finds a problem early is a success, not a delay, because it prevents the same problem from reaching a full team at launch.
Review points
Design work focuses on the screens, reports, and workflows users see daily. Prototypes let reviewers test a layout or a process before code is finalised. Reviews are short and structured, with a written record of decisions — confirm progress, raise corrections, name the next step.
Integration
Development follows the approved scope, with integration handled as a core task rather than a final step. Developers document interfaces and access rules as they build, so the system remains maintainable. At each review you receive what is complete, what is in progress, and what needs a decision from you. Silence during development is a warning sign in any software project.
Training
Testing uses realistic data and the actual tasks of named users. We check functions, integrations, access rights, and error handling, then record results against agreed criteria. Data migration is planned and rehearsed before go-live, with cleanup as a joint task. Training follows testing, so staff learn a system they have already seen working with their own data. A release is approved when the agreed criteria are met, not when a calendar date arrives.
First weeks
Launch is a planned event with a defined date, a support contact, and a rollback plan if a critical step fails. The first weeks are a learning period, with a scheduled review to confirm that agreed processes work and to collect change requests. Minor issues are fixed promptly; larger changes are estimated and scheduled as a next phase. That separation keeps the launch stable.
Application management
After launch, the project moves into support. Contracts cover troubleshooting, maintenance, updates, and small enhancements, with response targets defined in an SLA. Application management can be handled by WMM, by an internal team, or by a hybrid arrangement, depending on volume and skills. The support model is agreed before launch, so you are never left wondering who to call on the first busy Monday morning.
Ask about support after launchDependencies
Clients help a project most by naming reviewers, providing data on time, and making decisions at review points. A named reviewer in sales, operations, and finance will catch more issues than a large committee. Slow data or slow approvals are the most common causes of delay, more common than technical difficulty. We state those dependencies in the project plan so you can plan internal capacity. In return, we commit to clear updates, documented decisions, and honest estimates.
Adolf-Scholz-Allee 8 · 86825 Bad Wörishofen
Send an inquiry with the process that hurts and the outcome you want to see. We reply with a scoping call or a clear explanation if the request does not fit. Company: WMM Software Development GmbH · [email protected] · +49 8247 593971
Working hours: Monday to Friday, 9:00 AM – 6:00 PM. For a fuller picture of the services behind this process, see Software Development and FAQ.
